Last updated: 10 October 2026.
30-Day Money-Back Guarantee
Request a full refund within 30 days of your payment by contacting Customer Support. This guarantee applies to blurloom subscription payments. Your statutory cancellation and refund rights remain unaffected.
Request help with a charge
Email [email protected] with the email used for your order, date, amount, receipt reference. Do not send full card details. If a charge appears unauthorised, also contact your payment provider promptly.
Errors and service problems
Tell us about duplicate or incorrect charges, a service you did not receive, or a material problem with the service described at purchase. We will investigate the transaction and your applicable rights. Where a refund is due, it is returned to the original payment method wherever possible; bank processing times vary.
Consumer rights
Nothing here limits mandatory consumer rights, including applicable remedies for services or digital content that are not as described or do not meet statutory standards. Where cancellation rights apply to a distance contract, they remain available unless lawfully excluded following any required express consent and acknowledgement. Using the website alone does not waive them.
Stopping renewals
A refund request and subscription cancellation are separate requests. If you also want future renewals stopped, say so explicitly and see subscription cancellation.